When businesses weigh the costs of document verification, they focus on the obvious metrics: staff salaries, software costs, office space, and a few other factors. However, the one area they do not factor in is staff burnout, and in many cases, turnover.
As compliance regulations in the gambling industry become more intense, so too does the workload for teams. Staff members can easily find themselves staying behind for an extra hour or two every so often to catch up with checks, and before they know it, they are working an additional ten hours a week.
Increasing Pressure
Your typical compliance officer is detail-oriented and driven. They would, you would hope, take immense pride in their work and be able to provide a dependable service.
However, as regulatory scrutiny increases, so too does the pressure to deliver. An increasing workload with a shrinking time frame is always a recipe for disaster. Instead of having a detail-oriented compliance team, many businesses find themselves with one that closely resembles a digital assembly line, working countless hours performing repetitive tasks that can crush morale.
This kind of staff burnout is a very real problem for businesses in the iGaming industry, and it is only trending in one direction. Customers can now wait weeks for verification, putting immense pressure on teams to deliver.
The impacts of this can not be understated. One small mistake in the iGaming industry can be extremely costly, and the more overworked your staff are, the more likely they are to make one. This, in turn, applies more pressure to your team and, in the end, just leads to burnout.
Calculating the true costs of burnout can be difficult, but there are a lot of things for a company to consider. Recruitment fees and training times are both big financial hits. The iGaming landscape is complex. If you are an operator working in multiple markets, a compliance expert with knowledge of them can be worth their weight in gold. Losing someone like this because you have burned them out is a needless risk.
Work Smarter, Not Harder
The old adage of working smarter, not harder, applies here. Working your compliance team to the bone and piling on the pressure is never going to be sustainable. It will lead to a demoralised workforce, a string of errors, and potentially, regulatory headaches. This isn’t even considering the potential bottlenecks for customers and the impact it can have on your bottom line.
As with many problems in the modern world, AI can help solve this. AI-powered document verification can handle the more repetitive aspects of the job, allowing human expertise to deal with the more complex decisions. It can remove the aspects of the job that crush human motivation and create the freedom for teams to focus on the strategic, high-value work that truly drives impact.
For companies, you do not need to worry about AI replacing your entire team. Instead, it transforms them from simple document verifiers to strategic risk managers. They can spend their days analysing real problems, not being bogged down in repetitive tasks.
You shouldn’t overlook the talent retention dimension here, either. The iGaming marketplace is incredibly competitive, and highly experienced compliance experts can be extremely valuable. Companies that are solely reliant on small teams dealing with big tasks manually run the risk of their talent leaving for competitors that are more dynamic and that have embraced technology.
Immeasurable Costs
The hidden costs of manual processes are immeasurable. Manual document verification is burning out talented professionals whose skills could be much better utilised. By lightening the load and incorporating AI verification technology into the workplace, you are not just making a clever investment, but you are also signaling to your staff that they are valued, and, in the long run, you are protecting them, not replacing them.
